Text or Call for Neck Brace Support : +1 888.429.1
Maris Health is proud to produce the NBrace in the USA. Maris also sources materials with US-based small businesses and companies.
Please contact us if you want to learn more about our US suppliers and manufacturer, Bertrem Products.
Maris Health embraces questions! We post the frequently asked questions for your convenience. If you have questions not answered through the content on this website or you prefer to speak to us directly, please contact us. We know the value of an informed purchase, and your questions help us understand what is essential to share and publish. The bonus is your questions pay it forward so that other neck brace customers- current and future- are more informed as well. So, in short, keep the questions and challenges coming, and thank you!
Yes, you can wear the NBrace for an extended duration. Although, when you first start using the NBrace, you may need to work up to that long duration. Since the NBrace places new pressure on the chest, collar bone, and chin area, you may experience a little tenderness in the beginning. This tenderness is normal and will subside with continued use in a week or two.
If there is too much tenderness or the neck is feeling a little too tight, start wearing the NBrace without the extensions. Although this does not provide a steady hold, it does offer a little lift and pressure. This step may help the user become more accustomed to the NBrace. Note, this is also a recommendation when the user desires very little support or when one is transition off using neck brace support through your therapy or recovery.
Another option is to wear the NBrace until the tenderness occurs, and then take a break from using it. Repeat this process until the skin tenderness stops, and the user can wear it continuously.
The NBrace is designed with flexibility and adjustability so users can gain the best fit and comforting support. As amazingly created humans are head and neck structures are standard yet still uniquely ours. The challenges we each face in this world are very personal, including our experience with head and neck challenges. And unfortunately, many have experienced different traumas, diseases, or injuries that created the need for a neck brace. We recommend taking some time to find the right adjustment and best balance for the individual user's unique needs.
Like any brace, it may take a couple of weeks to get it to the point of fully embracing comfort. The original design of the human body did not include braces placing pressure on them. Often the body and the brace need little time to get used to the pressured relationship. Therefore, expect a little tenderness in the first two (2) weeks. Maris recommends wearing the NBrace to comfort every day within the first two weeks. The transition period will allow the body to become accustomed to the pressure and time for the NBrace to soften and form to the users head and neck. The tenderness will lessen and eventually go away, and the NBrace will become increasingly more comfortable. The flexible materials in the NBrace have some memory, and over time the NBrace will form to the individual user's neck. It gets increasingly more embracing.
If needed, you can take the following steps to help break in the NBrace or adjust to your needs.
Please contact us if you have any questions or if we can be of any assistance. We are here to support as we know how uniquely personal each of our customer's stories and experience with their head and neck challenges. We embrace you!!!
Clean the foam base of the NBrace with mild soap and water using a cloth to wipe the base and extensions. You can also use a pre-moistened material that has a gentle cleansing agent. To dry, wipe it down with a soft dry cloth or let it sit to air dry.
If you want to clean the hook and loop strap, it is best to use a clean old rag or a cloth that does not have a lot of pith, as you want to assure that the extra threads or material does not stick to the hook and loop. It is best to air dry or use a cool setting (no heat) of a hairdryer.
If the strap losses stickiness, follow the instructions above and clean the strap and see if that improves the strength of stickiness. If not, it is time to order a new strap at the Maris Health online shop.
This loss of stickiness has been reported more often by women customers. Hair and body products and long hair can coat the hook and loop and impact the strength of the stick.
An NBrace order includes six (6) different extension sizes, which meets 98% of customer needs. Yet, if you need larger extensions for a more significant head lift or if you have a custom cut request, Maris Health is happy to send, for a minimal cost to cover materials, shipping, and handling. Please contact us with your custom size request.
Maris Health understands that neck challenges are very personal. If the NBrace is not embracing your neck challenges, please contact us. We want to resolve the challenge, although if the NBrace is not the best solution, we will allow a return with a refund of the NBrace.
Maris Health donates all returns to A Love Story foundation to distribute to organizations that provide support equipment to people in need that are impacted by ALS.